Frequently asked questions

Buy Back Range

We offer payment for any of the devices listed in the selling tab.  We are constantly adding new devices to that list, keep checking our website for more info. Feel free to email us at support@techreboot.co and ask us if we will purchase a particular device you are looking to sell.

Yes, we accept all sorts of devices. Check out our various categories to see what we're currently purchasing. We are constantly adding new items to the list! Feel free to email us and ask for certain items you may not see.
Device Condition Definitions

Yes, our organization is a registered business with the State of Florida.


Partly Working:
• Powers On (screen must switch on and not be black)
• Screen / LCD / Touchscreen is cracked , faulty or bleeding.
• One or more major functions are faulty.
• Wi-Fi faulty.
• Camera faulty.
• Microphone or Speaker faulty.
• Connector faulty.
• Housing has major crack
• Not able to make & receive calls.
• Faulty or Missing buttons.
• Mild Water damage. 
• Battery LifeCycle below 50%.
• Housing not bent. 

Handset Includes its battery & back cover (accessories not required)

Many of the most popular smartphones, tablets, laptops, and gaming consoles can be sold on our website. Please search for your device in the selling tab to see if Tech Reboot currently makes offers for it. 

If your device is not listed, we may not offer any payment for it at this time. However, check back often because we are adding new devices all the time!

Account

Please click on the "My Account" at the top of our Home page.
You will be prompted to enter your email address and Password.

Yes
Please click on the "My Account" at the top of our Home page.
and simply go to Edit your Details TAB
OR
click here

If you forget your password, please click My Account at the top of our home page.
Enter the e-mail address associated with your Tech Reboot account, then click Submit.  We'll email you, where you can easily create a new password.

Yes
Simply click "My Account" at the top tool bar of our website.
Log in with your Email Address and Password.

Please check your spam or Junk folders first.
Our emails will come from support@techreboot.co.
Alternatively, you are also able to log in to your account online and check your status.
and we are now sending SMS alerts too!

All information collected is encrypted to ISO/IEC 27001 date security standards. 

All the information we ask for, when you place your order is essential for us to process your order and keep you upto date.
We do not sell, rent or otherwise pass on any of your details to other parties.
Posting

You will be sent a shipping label and a packing slip via email when you checkout on the website. We will email you a free shipping label and packing slip. Just box up your device (and the packing slip) securely; bubble wrap is recommended. Attach the shipping label to the outside of a box, preferably covering it with clear tape. Drop it off at any post office or shipping store. We'll handle the rest!

Please remember that Tech Reboot is not responsible for items damaged during shipping; take care to package it securely so you can receive the full value of your device.

Tech Reboot will supply you a Prepaid label.
No payment required if you use these options.

Special Delivery

For products valued over $100 we recommend our customers purchase insurance. 

Please select your model and complete the sales order, you will then have option for a sales pack to be sent out to you.

Please send your device(s) within 14 days of your online order.
Orders over 14 days will expire.

Expired orders will need to be resubmitted
Simply login to My Account and Add New Order.
and there is no need to re-input your details.

For products valued over $100 we recommend our customers to purchase additional insurance, Postage label supplied in our sales pack will allow you to track and trace your items.

Tech Reboot  is not liable for items that may be lost or damaged during shipping.

We are automated!
Our system will send you an email notification when your device(s) have arrived.

It should take approximately 1-3 working days to be delivered to techreboot.co.   With remote regional areas parcels can typically take up to 7+ days to arrive.

Please complete the online Bulk Order request Click here


Yes you are able to accept devices as long as:
1. Devices are not Network Locked.
2. Device is on our product list.
3. You the customer have to pay for the Postage.
Payment

Your payment is processed within 24-48hrs from the date we test and confirm your devices.
You will be notified by email, at each stage of the process from start to end.
You will be receiving 3 emails from start to finish.
 Alternatively you are also able to get updates and payment status anytime by logging into your account online.

If you have not received your payment within 5 days,
please contact our Customer Support Team by email.
support@techreboot.co

What Model

Most models have a printed label on the back of the handset OR under the battery pack, if the back comes off. 
or
Go to the Settings icon on your device, and scroll down to About.

You are also able to match your model, by going through the gallery pictures on our website by manufacturer.

We have dedicated staff on updating our product range.
Sorry, but if it is not on our list we cannot offer money for your device.
Most pre-paid devices from supermarkets, convenience stores, etc. will not have a buyback price.

Tech Reboot records all serial and IMEI numbers for tracking and cross-referencing. 
Inputting IMEI or serial number is optional. We will collect the data for you once device is received.
This is to ensure we are not processing stolen devices.

Most models have the number printed on the back of the device. If the back panel comes off, it can often be found under the battery pack. 
OR
For smartphones the IMEI number found by going to the telephone keypad.
1. Press * # 0 6 # on your keypad.
2.Press ‘Call’ or ‘Send’ as if making a call.
3. Your IMEI number will be retrieved and displayed on your screen.

Phones have Brand followed by a Series of model and then the model name or number.

Example of SAMSUNG Brand and Series are:
Samsung Galaxy J | Samsung Galaxy S | Samsung Galaxy NOTE | Samsung Galaxy A
| Samsung Galaxy Mini | etc…

Other models that have Brand and Series:
Sony XPERIA | Nokia Lumia | Motorola RAZR | LG Optimus  |  LG G series  |  Huawei Ascend  |  HTC U | HTC One | HTC Desire | BlackBerry Bold | BlackBerry Q | Google Pixel | Google Nexus  

You will always find the exact model number in [Settings],[About], on the back of device, or under the battery.
Cloud Locks

A: www.iCloud.com website.
  • Log into icloud.com/find with Apple ID and password
  • Select device from “All Devices” drop down and select your device (top, center of screen)
  • Device pop up box will appear.
  • Click “Remove from Account “
  • Confirm by clicking “Remove”
B: From another Apple device with same Apple ID (iOS 10.3 or later)
  • Tap Settings > [your name], then scroll down.
  • Tap any device name to view that device's information
  • Scroll down and Tap [ Remove from Account ]

Here's the way to turn off Reactivation Lock from Google’s website.

  • Log into https://myaccount.google.com with your Google email address and password.
  • “Under Sign In & Security >” On left of screen - click on “Device Activity And Notifications”.
  • On the right of the screen click “Recent security events” and click on “REVIEW DEVICES”
  • You will now see all devices linked to your Google account.
  • Click on every single device which you want to remove (inc. the one mentioned above) and select REMOVE under account access.

iPhone Model Comparison

Locate the imei or serial number of your device.
and go to this great website iunlocker.net

For working iPhone, or iPad devices

  1. Go to Settings > General > About. To the right of Model, you'll see the part number.
  2. To see the model number, tap the part number.

Many iPhones and iPads have the model number in the small writing on the back of the device, typically beginning with "A" and then some numbers.






Other Questions

Tech Reboot will only honor the buy-back price if you are the rightful owner.
If any product or products turn out to have been reported lost or stolen,
Tech Reboot will not process payment or any compensation for the device(s).
We are required by law to hand in any product that is stolen to the legal owner or to the local police station.

Counterfeit/fake devices sent will be crushed and recycled by Tech Reboot.
No payment will be made and the device will not be returned.

If your device fails our testing (differs from what you have stated), we will contact you by email.
You will be given the option to accept the adjusted price, or have your device(s) returned.
There is no fee for the return of your product(s).
If we haven’t heard from you after 3 days, we will continue to process the device at our tested price.
Please read our Terms and Conditions

Yes, 
As long as you inform us before we process your device(s). 
Please contact our Customer Support Team as quickly as possible, though. All memory or SIM cards will otherwise be destroyed during processing.

Yes, All devices are plugged into the industry leading diagnostic and data erasing software, Phonecheck.
Devices never leave our facility without being erased and restored to factory defaults.

All materials received by Tech Reboot are data erased to non-recoverable standards.
Any products that cannot be powered and repaired are recycled and processed according to state of Florida and National laws and in an environmentally controlled manner, minimizing e-waste to landfills.

We ask that all FMI/iCloud/Google FRP Locks are removed prior to shipping in your device. We can not purchase any device that has an active lock on it, and we do not purchase anything that is deemed lost or stolen.